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Returns

 

 

RETURNS AND EXCHANGES 

We will gladly accept return of full price, unworn, unwashed unmarked, unaltered and undamaged merchandise for a store credit note.
We DO NOT offer REFUNDS on change of mind and/or incorrect sizing purchases and you will be issued with Store Credit Note
Items must be in original condition and must not have been altered, worn or washed. All tags must be attached.
All garments are despatched with attached tags. If the tag is removed the item no longer qualifies for return. Any garments returned to us with makeup/fake tan or any other markings/stains will not be accepted. Garments that have been damaged in any way will not be accepted. StyleKeepers reserve the right to deny a return if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
 

 

 

 

RETURNS

To return an item, please notify us via email at return@stylekeepers.com within 7 days of receiving your item (based on the Aust-Post tracking
system of the delivery date to the address) and we will provide you with a Return Authorisation number and instructions on returning the item. Any
returns without this Return Authorisation will not be accepted. 
 
Australian customers have 14 days in which to return their item from date of purchase to qualify for return (please note, your return must be
received within the 14 day timeframe) If items are received outside of the 14 day timeframe they will not be accepted and will be returned to you.
 
Overseas customers must notify StyleKeepers that they are returning their item within 7 days of receipt and the item must be received back within
21 days of the day the item was received (not date of purchase). If items are returned to us outside of the 21 day timeframe they will not be accepted
and will be returned to you. 
 

 

 

 

HOW TO RETURN YOUR ORDER

Returned merchandise should include the vendor packaging and be in the original condition as when it was received. Customers will be responsible for
shipping and handling charges for any returns/exchanges. StyleKeepers recommends sending return parcels via registered post as we are not liable if
your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at
our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, StyleKeepers will not be
held accountable for any losses.
 

 

 

 

NON-RETURNABLE ITEMS 

PLEASE NOTE: No RETURNS are permitted for the 
The following items are considered Final Sale items and are non-returnable:

      * Any items purchased from Sale category 
- Jewellery
- Hair accessories
- Intimate apparel, including swimwear and bodysuits.
    StyleKeepers will not issue credit or accept exchanges for any of the above items, so please choose carefully.
     

     

     

     

    FAULTY ITEMS

    We inspect all garments prior to dispatch. We advise customers to contact us immediately if they suspect a faulty item and where possible send an
    image of the 'fault'. StyleKeepers will not be held accountable if customers do not check or try on their garments immediately on receipt and return the
    item within 7 days if there is an issue with the garment. After 7 days of the garment being in the possession of the buyer,  StyleKeepers determines
    that the customer has accepted the item. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying
    you of the outcome will be sent within 5 days.
    Garments damaged while being tried on will not be refunded or exchnaged. 
     
    Goods are deemed faulty if:
    a) the goods are damaged when the customer receives them
    b) the goods show a distinct manufacturing fault
    Please note that garments that are damaged as a result of wear and tear are not considered faulty.
    Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.
    Once an item has been confirmed as faulty we will process either a refund or exchange as well a refund on postage (Original postage + return postage to cover the return)  

     

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